Frequently Asked Questions
Everything you need to know about shopping with AG LEGO Certified Stores
What is the standard shipping timeframe for my order?
We typically process and dispatch orders within 1-2 business days. Depending on your location, standard delivery usually takes between 3 to 7 business days.
Can I return a set if the box has been opened?
To maintain the collectibility and quality of our products, we only accept returns for items that are in their original, unopened packaging with all seals intact within 30 days of purchase.
How do I track my delivery?
Once your order is shipped, you will receive an email containing a unique tracking number and a link to our courier's portal to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
Are the products sold on your site authentic LEGO sets?
Yes, as an AG LEGO Certified Store, we exclusively sell 100% authentic LEGO products sourced directly from the manufacturer, including exclusive and hard-to-find sets.
What should I do if my set is missing a piece?
In the rare event of a missing part, you can contact LEGO Customer Service directly via their website to request a replacement piece, or reach out to our support team for guidance.